We have a 14-day return policy. To be eligible for a return, your item must be in the same condition as purchased, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, you can contact our Sparkle Squad (heybabe@sparkleandthesinner.com)
If your return is accepted, we’ll send you instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted.
Cancellation
If you would like to cancel your order, you can do so within 12 hours of placing the order. To initiate a cancellation, you can contact us our Sparkle Squad . If your order is out for delivery, then we will not be able to cancel your order. Refunds will be made to the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or incorrect so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, like items received in good condition and damaged through negligence and items without original packaging. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and reflect the refund. Refunds will be made to the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
